Needs Assessment

The purpose of the Needs Assessment is to determine the requirements for the training. This typically takes the form of:
  • Observation
  • Documentation Reviews
  • Interviews
  • Focus Groups
  • Surveys
Many customers know specifically what they need and this part of the process involves confirmation of the desired product or service. In some instances, the Needs Assessment phase helps determined blended approaches (alternative methods) of delivering the training. For example, some requirements for instructor-led training can be handled through e-learning. Formalizing the training approach can be verified through a comprehensive Needs Assessment.